The lead generation and lead conversion processes focus only on creating new customers, but the client fulfillment process is concerned with keeping them.
Optimal client fulfillment has two basics tenents: you must deliver on your promises, and you must provide something of real value to customers. Fundamentals aside, client fulfillment is about working to keep customers - and keep them coming back - because retaining customers is much less expensive, and much more profitable, than trying to find new ones.
The Sales Effect will conduct client satisfaction surveys AND at the same time can book "up-selling" opportunities so you can gain more share of wallet from all your clients. Most importantly, we'll work to keep your customers coming back!